Welcome to Flowers Charing Cross, your dedicated online flower delivery service for Charing Cross and the surrounding areas. By using our website and placing an order with us, you agree to be bound by the following Terms and Conditions. Please read them carefully to understand your rights, obligations, and the terms under which we operate. These terms are designed to ensure a clear and satisfactory transaction between us and our valued customers located in Charing Cross and nearby locales.
Flowers Charing Cross offers an intuitive, secure, and convenient platform for the selection and purchase of floral arrangements online. To place an order for flower delivery in Charing Cross or the neighbouring area:
It is your responsibility to ensure the accuracy and completeness of the delivery address and recipient details at the point of order. Orders placed for areas outside our delivery range (Charing Cross and surrounding areas) may be declined or delayed.
All products shown on our website are subject to availability, especially as flower availability can be affected by seasonal changes and supply chain fluctuations. In rare cases where a selected flower variety, colour, or container is unavailable, we reserve the right to substitute with a similar item of equal or greater value, whilst maintaining the theme and quality of your chosen arrangement. We will always do our utmost to contact you prior to making significant substitutions; where this is not possible, our team will make the best possible choice in line with our service standards.
All purchases made via the Flowers Charing Cross website must be paid in full at the point of order. We accept various payment methods, including credit and debit cards processed securely through our trusted payment gateway partners. Prices on the site are shown in Pounds Sterling (£), include VAT, and are subject to change without notice. The total amount payable for your order, including any applicable delivery charges, will be shown clearly at the checkout before payment is finalised.
We do not accept cash on delivery, cheques, or any other forms of offline payment for online orders. Any payment failures or declined transactions will result in the order not being processed. In such cases, please re-attempt payment or contact your card provider to resolve the issue.
Flowers Charing Cross offers delivery throughout Charing Cross and surrounding areas, with standard delivery times provided at checkout. We strive to meet requested delivery dates and times; however, specific delivery slots cannot be guaranteed, particularly during peak periods or adverse conditions. In rare cases, events outside our control may cause delays or impact our ability to deliver on the specified date. We will make every effort to notify you of any disruptions as soon as possible.
It is essential to provide accurate delivery information. If the recipient is not available at the delivery address, our courier will attempt to leave the flowers with a neighbour, in a safe place, or will leave a calling card with further instructions. Flowers Charing Cross accepts no liability if delivery cannot be completed due to incorrect or incomplete information provided by the customer.
You have the right to cancel or amend your flower order, provided the request is received before the order has been prepared or dispatched. To request a cancellation or make changes, please contact us as soon as possible using the contact options listed on our website. Once your order is in preparation or has been dispatched, we regret that cancellations and amendments cannot be made, and refunds will not be issued for perishable goods affected by late cancellations.
If you wish to cancel for any reason, and provided the order has not been prepared or dispatched, we will confirm the cancellation and process your refund using the original payment method within 5-7 working days.
Due to the perishable nature of flowers, returns are generally not accepted unless the product arrives damaged or does not meet the expected quality standards. If you are dissatisfied with the condition of your order upon receipt, please contact us promptly (ideally within 24 hours) alongside photographic evidence, and we will investigate the issue. Where necessary, we may offer a replacement or a refund at our discretion.
For non-perishable items purchased alongside flowers (such as vases or gifts), statutory rights under consumer law apply and details will be set out during your purchase.
Your satisfaction is highly valued at Flowers Charing Cross. If you are unhappy with any aspect of your order or experience any issues with our flower delivery service in Charing Cross, please reach out through the contact options on our website. We aim to respond to all queries as quickly as possible and will always endeavour to resolve any problems in a fair and reasonable manner.
Flowers Charing Cross takes every care to deliver orders as described and on schedule; however, we accept no liability for delays or failure to deliver due to circumstances beyond our reasonable control. In all events, our total liability for any claim arising out of or relating to an order shall not exceed the value of the goods in question.
We will not be liable for indirect, special, or consequential losses, including but not limited to loss of profits, goodwill, or data. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence or for fraud or any other liability which may not be excluded or limited by law.
All content on the Flowers Charing Cross website, including images, product descriptions, and logos, is the property of Flowers Charing Cross or its licensors. It is strictly prohibited to copy, reproduce, modify, or distribute our content without express written permission.
Your privacy is important to us. Flowers Charing Cross processes your personal data in accordance with the applicable UK laws and our privacy policy, which is available on our website. Personal data provided during the ordering process is used exclusively for the purpose of fulfilling orders, delivering flowers, and providing customer service to customers in Charing Cross and surrounding areas.
These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Flowers Charing Cross reserves the right to update or amend these Terms and Conditions at any time to reflect changes in operational arrangements, legal or regulatory requirements, or improvements in our service. Any modifications will be effective upon posting to our website. You are advised to check the Terms and Conditions regularly for updates. Continued use of the website following any amendments signifies your acceptance of the updated Terms.
In the event any provision (or part) of these Terms is found to be unlawful, invalid, or unenforceable, the validity and enforceability of the remaining provisions shall not be affected. These Terms constitute the entire agreement between you and Flowers Charing Cross in relation to your use of our services and website.
Please note: These Terms and Conditions apply to all customers ordering online flower delivery in Charing Cross and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Charing Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Charing Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
