At Flowers Charing Cross, we take pride in being a trusted local florist dedicated to delivering the highest quality fresh flowers to homes and businesses across the Charing Cross area. Our freshness guarantee underpins every bouquet and arrangement we create, ensuring your flowers arrive looking vibrant and beautiful. This page outlines our returns, refunds, and complaints procedures, so you can shop with complete confidence in our quality and service.
We pack every order with care, but if your flowers arrive damaged or in poor condition, please let us know as soon as possible—ideally within 24 hours of delivery. We generally require a photograph of the damaged item to help us assess the issue and improve our service. Our team will swiftly review your complaint and offer a suitable resolution to ensure your satisfaction.
Your delight in our flowers is a top priority, which is why we offer a freshness guarantee on every floral arrangement delivered in Charing Cross. Our flowers are sourced daily and designed to provide you with at least 5 days of beauty and longevity with proper care. If your flowers do not meet this standard and fade prematurely, please contact us within 48 hours of delivery for assistance. We are always happy to discuss your concerns and help you enjoy a fully fresh floral experience.
At Flowers Charing Cross, we want every customer to be pleased with their order. In cases where flowers are damaged on arrival or the freshness promise has not been met, you may be eligible for a replacement bouquet or a full or partial refund. The available solution will depend on the nature of your complaint and the evidence provided. Our aim is always to resolve issues promptly and fairly, so you can order from us with trust and reassurance.
We’re here to ensure you have a consistently enjoyable experience with our Charing Cross flower delivery service. If you have a complaint or are dissatisfied for any reason, please contact our team as soon as possible, providing your order details and, where applicable, photos to support your claim. All complaints are handled sensitively and professionally, with a focus on finding a positive resolution for you.
Flowers Charing Cross has built a reputation as a reliable local florist, proudly serving the Charing Cross community and neighbouring districts. Whether you’re ordering for a household celebration or for your business premises, you can rely on us for outstanding service, fresh flowers, and a responsive approach to any issue or feedback. Your satisfaction is our highest priority.
If you need to discuss a return, refund, or complaint, please reach out to our team using the contact options shown on our website. We aim to respond promptly, address your concerns, and offer solutions that reflect our commitment to quality and service as your dedicated Charing Cross florist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
